Refund Policy

Last updated: 2026-11-02

Paid PDFVelvet plans are sold through our reseller and merchant of record, **Paddle.com Market Ltd**. Your order and payment are processed by Paddle, and refunds are issued by Paddle on our behalf.

14-day refunds

If you are not happy with a paid plan, you can request a full refund within 14 days of the first purchase. Tell us what went wrong if you can — it helps us improve — but you do not have to.

For subscription renewals, contact us within 14 days of the renewal charge and we will refund it if you have not made significant use of the service in the new billing period.

How to request a refund

• Email us at m.sumon@outlook.com with the email address you purchased with, or
• Contact Paddle directly at paddle.net with your order number (it is on your receipt email from Paddle).

Approved refunds are returned to your original payment method by Paddle, usually within 5–10 business days depending on your bank.

Cancelling instead of refunding

You can cancel a subscription at any time from your account; you keep access until the end of the period you already paid for, and no further charges are made. Cancelling does not by itself issue a refund for the current period — use the steps above for that.

Fair use

We may decline refunds for repeated purchase-and-refund cycles or where the service was used abusively (see the Acceptable Use rules in our Terms of Service). Nothing in this policy limits rights you have under the consumer law of your country.